Excellent business advice

This sign, in a local merchant’s booth, says “Love all, serve all. Help ever, hurt never.”

Good advice, not just for business, but for life.

 

 

 

Chick-fil-A is Insane

I create brands, logos, slogans. And as a professional, I think this lawsuit that Chick-fil-A has brought against a small t-shirt silkscreener is insanity. Do you think a t-shirt that says “Eat More Kale” could possibly be confused with their “Eat Mor Chikin” campaign? Last time I checked, chicken was not a vegetable. Does Chick-fil-A even sell vegetables? Maybe their lawyers don’t know what kale is. Maybe their lawyers just needed to increase their billable hours…

http://www.change.org/petitions/chick-fil-a-stop-bullying-small-business-owners

This is what war does.

Iraqi Taxi Drivers killed for their cars, buried in mass grave.

Are they less oppressed now than before the war?

Cellphone research for the power user

I’ve been obsessing over my next cellphone purchase, and doing extensive research. I thought I might as well share my findings with the world to make myself feel a little better about all the time I’ve spent on it.

A few notes:

  • I believe the carrier and their network matter more than the phone, because a great phone is useless if the network is bad, or if you’ve exceeded your data allowance for the month. All carriers have good Android phone options, so look at their networks, technologies, prices and policies. Of course, if you’ve got your heart set on an iPhone, that is fine, and your decision is simpler. (update 11/2011: now that the iPhone is available on 3 carriers, your decision is more complex)
  • I also believe that the initial purchase price of the phone should not be a factor in your decision. If you amortize it over the 2-year life of the contract, variations in handset price become irrelevant. Look at the big picture.
  • I am not considering Blackberries or Palm phones. I think Blackberry has already become irrelevant, and the Palm/HP OS, though great, is too far behind to bother with. It may catch up, but not in time to bother with in 2011. (update 11/2011: Palm is now officially irrelevant, as HP discontinued the line)
  • This entry was written for power-users who want a smartphone and expect to use a lot of bandwidth, or maybe use a hotspot feature, either on- or off-label. If you don’t know what I’m talking about, then this article isn’t for you ;-)
  • I’m only covering national “postpaid” carriers that I care about, (after all, this is my blog).
  • Also, this entry was written in April 2011. Things change quickly in the cellphone world, so check my facts before you make your own decisions.

OK, now on to the findings:

Verizon Wireless
(CDMA network)

Pros:

  • Their 4G LTE network speeds really are the fastest of all the US carriers. If you live in a 4G area, you can see speeds up to 3 or 4 times the competition’s 4G speeds. If you don’t mind that 4G kills the battery.
  • Most agree their network has the largest footprint.
  • I’m not saying anything about dropped calls, because I found in my own unscientific study that both T-Mobile and Sprint dropped fewer calls than Verizon did. But that’s just me.
  • You can get a wifi hotspot with a 5-gig or 10-gig plan. But see the related Con on this one (below).

Cons:

  • They have “unlimited data” options but they will throttle speeds. They have stated the top 5% of data users will see their speeds cut back for the remainder of the billing cycle AND the NEXT MONTH’S ENTIRE CYCLE TOO. That is harsh. (update 11/2011: New customers no longer get unlimited data.)
  • I am not clear on how they will determine who gets cut. There is no way to measure if you’re in the top 5%, but if you jailbreak or root and tether, then I’d bet you are at risk.
  • They have announced plans to recompress video streams to reduce bandwidth requirements, or in other words degrade video quality. Of course they claim the effect will not be detectable.
  • Their rates are generally the highest of all the US carriers. (With AT&T a close second)
  • If you buy a wifi hotspot from them, you will be charged through the nose for overages if you exceed your plan’s 5gig or 10gig cap.

Good to know:

  • If you have a 4G phone with Verizon, you can talk and use data at the same time. If you have a 3G phone, you can’t. (GSM networks do not have this problem)
  • 3-way calling is not as good as on a GSM network.
  • They have the highest early termination fees, and the least flexible policies that I am aware of.

AT&T Wireless
(GSM network)

Pros:

  • If you are lucky enough to be grandfathered onto an unlimited data plan, they do not throttle your data.
  • I don’t have many other pros for AT&T, sorry AT&T
  • GSM is more compatible globally, if you travel (but watch out for roaming charges — better to buy a local SIM card)
  • GSM allows you to talk and surf (use data) at the same time.

Cons:

  • They have stingy data caps on their smartphone plans. After 2 gigs you pay an extra $10 per each gig you use.
  • The network reliability is universally loathed, though this varies depending on where you are.
  • They are currently engaged in detecting who is tethering without paying the tether-plan fee, and warning them to stop via text messages.

Good to know:

  • If you travel overseas with a GSM phone, you can buy a local SIM card and pay low local phone rates. But watch out for data usage.

T-Mobile

Pros:

  • They, along with Sprint, are the value leaders in terms of what their monthly plans cost. T-Mobile currently has a pricing edge.
  • They do not have hard caps on data usage. They throttle you for the current cycle once you exceed 2 gigs of data. (I am told the throttling lowers you to 56K speeds, which is incredibly slow compared to 3G)
  • You can buy a wifi hotspot with a 5-gig or 10-gig plan. They throttle you after you hit your cap — they do not cut you off or charge you extra.
  • If you get both a phone and a wifi hotspot, you get a discount on the hotspot service.
  • They have very friendly service and routinely receive high marks for customer service.
  • If you already have a GSM phone — even an iPhone — they will let you put their SIM card into it and use it.
  • Their “4G” service is systemwide, not limited to specific markets.
  • They charge less to turn on a phone’s hotspot feature: $15 per month.

Cons:

  • A smaller network than Verizon or AT&T (but good coverage in urban and dense areas).

Good to know:

  • Their “4G” network isn’t really 4G. It’s definitely faster than 3G, but not as fast as Verizon or Sprint’s 4G. But at least it’s systemwide, and not limited to specific markets, and uses less battery life.
  • They allow you to buy your phone outright and then pay less monthly for service, without a 2-year or 1-year contract. But they appear to be phasing this out because Americans don’t understand it. (it’s called “Even More Plus”) Other wireless companies let you buy your phone and go without a contract, but do not lower your rates when you do that.
  • If you travel overseas with a GSM phone, you can buy a local SIM card and pay low local phone rates. But watch out for data usage.

Sprint
CDMA for voice and 3G data, WiMax for 4G data.

Pros:

  • They, along with T-mobile, are the value leaders in terms of what their monthly plans cost.
  • They have a plan for their best customers (with the most expensive plans) that allows them to buy a new phone every year, with a refreshed 2-year renewal. (update 11/2011: they appear to be phasing this out)
  • They are the most generous with data caps. They do not have hard caps — they throttle your data speeds after 10 gigs, though reports of this happening to actual customers are rare.
  • If you live in an area with their 4G WiMax coverage, data is great, and unlimited. (They only cap/throttle for 3G data)
  • You can get a wifi hotspot with unlimited 4G data (and 5 gigs of 3G data). But that’s only attractive if you live in an area of 4G coverage. With a hotspot (not with a phone), they do charge you for 3G overages after the first 5 gigs.

Cons:

  • You can’t simultaneously talk and surf (use data) on their 3G network.
  • They offer 4G service in comparatively few large phone markets compared to the competition, and ClearWire, their WiMax partner, is rolling out new markets much slower than originally planned.
  • You pay an extra $10 a month for data whether you can get 4G or not. (but at least they don’t have hard caps on your usage).

Good to know:

  • Phone hackers seem to like tethering illegally on Sprint the best.
  • 3-way calling is not as good as on a GSM network.
  • They have the most extensive free TV offerings, as well as many extra cost offerings.

Virgin Mobile
(running on Sprint’s CDMA 3G network)

Pros:

  • Absolutely the best deal going for 3G service. You can buy a smartphone for under $200 and then pay $60 for unlimited talk, text and data. No hard caps, no soft caps, no throttling.

Cons:

  • The phones, though perfectly serviceable, are not top-of-the-line. This is because you have to buy them outright without subsidies so they only offer phones that won’t break your budget.
  • No 4G service. Period.
  • You can’t simultaneously talk and surf (use data) on their CDMA network.

Good to know:

  • I have a Virgin Mobile Android phone, and their phone service and customer service have been good.
  • 3-way calling is not as good as on a GSM network.

Boost Mobile
Purchased by Sprint, running on the outdated Nextel network. It’s on it’s way out.

 

O2 Wireless
(running on ATT’s 3G GSM network)

Pros:

  • Good pricing for 3G service. You can bring your own phone and pop in their SIM card. Phones are not subsidized.

Cons:

  • No 4G service. Period.

East vs West

View from Dana Point
My entire life, I’ve lived on the East coast, where driving to the ocean means heading East, and driving inland means heading West. If the ocean was on my right, I knew I was driving North. On my left? I must be headed South. It was a universal truth, like gravity, or knowing my left from my right, or that the first Star Wars movie is actually the 4th in the series. Now that I am on the West coast, I have become navigationally dyslexic. At highway on-ramps, when looking at written directions, even when gazing at the beautiful Pacific ocean, I have to consciously remind myself what direction I am physically pointed in, what I have to do to get where I’m going, and I repeat like a mantra “West to the ocean, East is inland”.

I’ve made this mistake at least a dozen times. Just yesterday, when driving South from LA to San Diego, I decided to turn off the GPS, get off the 5 and onto the Pacific Coast Highway (“the PCH”), so I could drive along the ocean and see some of the coastal towns. I ended up driving North for a few minutes, until I realized “wait a second, the ocean in on my left — what’s going on?” Luckily, a Starbucks appeared in front of me at that moment, and I was able to pull in, get a grande decaf soy latte, and reorient myself. Also, I was surrounded by such natural beauty that I was glad for the detour. It gave me a chance to stop at a scenic overlook, where a gazebo and benches had been thoughtfully provided.

The benefit of getting lost here is that I discover new places, so I won’t worry about ditching my bossy GPS and winging it occasionally. It’s a chance to explore this new, beautiful world I’ve landed in.

Is there trouble in River City?

So it’s day 2 at a fairly swank RV park in Tucson, where I am staying for just a few days. I’m on my way out in the morning to spend the day with some of my favorite people, and one of the seasonal residents flags me down to day hello. At least, that’s how he presented it. Mind you, I’m driving my SUV out the gate and he’s on foot, so he has to really want to talk to me to flag me down like that. I quickly realized he was not just being friendly, he was trying to figure out if I was the right kind of person — it was an interview, not a conversation. Was I old enough to be staying here? (You have to be at least 40). Was my lifestyle compatible with theirs? Where did I really live the rest of the time? After a few questions, he decided to write me off and the interview was abruptly canceled. Fine with me, I wanted to get on with my day anyway. But it does trouble me that even in this peaceful, natural, trouble-free setting, he went looking for it. 

Douglas MacArthur on war

These quotes have been timely ever since they were recorded, decades ago.

“It is part of the general pattern of misguided policy that our country is now geared to an arms economy which was bred in an artificially induced psychosis of war hysteria and nurtured upon an incessant propaganda of fear.”
–Douglas MacArthur

“Our government has kept us in a perpetual state of fear – kept us in a continuous stampede of patriotic fervor – with the cry of grave national emergency.”
–Douglas MacArthur

Update on the national debt

It’s been a while since I posted. In that time, the national debt has increased nearly 1 trillion dollars. This is an unprecedented increase in such a short amount of time. The national debt is now $9,392,490,000,000. Which breaks out to a per-citizen share of about $30,889 for each citizen.

How big is the US Deficit, really?

Something has always bothered me about media reports regarding the deficit. When I hear, as I did today, that the deficit will be “only” $200 billion in 2007, that number represents the amount of debt that will be added to the total national debt in 2007. So how much is the total national debt? As of January 25, 2007, it is $8,683,622,356,682. That’s 8.7 trillion dollars.
This figure came from the National Debt Clock. It translates into a debt of $28,868.83 for each man, woman and child in the US, based on an estimated population of the United States of 300,795,538.